John Browett (new apple retail VP) and Steve Cano Surveying the line.
(Credit: Josh Lowensohn/CNET) Apple retail head John Browett offered reassurance to store employees Sunday night following recent concerns within the ranks about store cutbacks, including reduced work hours and layoffs.
"You will see a number of improvements which are coming through which are going to make it better for the customer, easier for you to do your jobs and that's what my job is all about," Browett said, according to an audio recording of his address during Apple's quarterly meeting for every Apple Store. The audio was obtained by 9to5 Mac.
Browett, who became Apple's senior vp of retail five months ago, was recently reported to have admitted that Apple "messed up" when it introduced a new systems that reduced working hours for certain employees and left certain Apple stores understaffed. He subsequently reassured concerned employees that no layoffs were planned and that Apple was still hiring new workers.
In his chat, Browett didn't directly address t... [Read more]
via CNET http://feedproxy.google.com/~r/cnet/NnTv/~3/7Pig6o4rsfc/
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