(Credit: Apple)
iPhone owners continue to be the most satisfied smartphone customers of all, at least according to new survey results from J.D. Power and Associates.
For the eighth time in a row, Apple's flagship phone took home top honors for customer satisfaction. Ranking 849 out of 1,000, the iPhone shined in all of the categories tallied by J.D. Power but scored especially well in physical design and overall ease of use.
Based on two separate studies, the results revealed consumer satisfaction with both feature phones and smartphones in performance, ease of operation, physical design, and features. Only the order of importance for each aspect differed slightly between feature phones and smartphones.
Among smartphone makers, HTC took second place with a score of 790, followed closely by Samsung with 782 and Motorola with 777. Among feature phone makers, LG took the top spot with a score of 726, performing well in all four of the factors measured by J.D. Power. Samsung followed by scoring 713.
(Credit: J.D. Power and Associates)
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